Privacy Policy

Last Updated: 26/10/2025

Welcome to Rohans Holidays (“we”, “us”, “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (the “Site”) or our services, including our Travel Booking, Passport Application, Visa Application, and Holiday Packages services (collectively, the “Services”).

1. Information We Collect

a. Personal and Identity Information

When you use our Services or contact us, we may collect:
Your full name, email address, postal address, telephone number, date of birth.
Passport number, passport expiry date, national identity number (for passports/visa processing).
Details of co-travellers (family members, friends) if included in bookings or applications.
Travel preferences, destination, dates, itinerary, number of travellers (for holiday-packages or bookings).
Billing information and payment method details (via secure payment gateways).

b. Technical & Usage Information

We collect technical and usage information from your browser or device when you use our Site:
IP address, browser type/version, operating system, referring website, pages visited, time spent, etc.
Cookies and similar technologies to recognise you, personalise your experience, remember preferences and analyse site traffic.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage the Services you request: travel bookings, holiday packages, passport applications, visa-applications.
To process your payments, issue invoices/receipts, confirm bookings/applications, send updates or changes.
To communicate with you: respond to enquiries, send confirmations, service-related announcements, customer support.
To personalise and improve our Services and website: understand your preferences, improve our travel/holiday offerings, enhance user experience.
To send marketing communications (only if you have opted‐in): special offers, newsletters, holiday-packages promotions.
To comply with legal, regulatory, tax or governmental obligations (for example, for passport/visa processing).

3. Sharing and Disclosure of Your Information

We may share your data with:

Travel service providers and partners (airlines, hotels, transport companies, tour-operators) necessary to fulfil your booking or holiday package.
Government authorities, visa-centres or embassies for processing passport or visa applications.
Payment processors and fraud prevention services to handle and protect transactions.
Third-party service providers who support our operations (analytics, website-hosting, CRM, marketing) under strict confidentiality and data-protection requirements.
In the event of business restructuring (sale, merger, acquisition) your information may be transferred to a successor entity.

We do not sell or rent your personal information to third parties for their direct marketing purposes.

4. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies. These help us:

Enable the website’s basic functionality.
Remember your preferences and improve your experience.
Analyse how the Site is used, measure traffic, generate insights.

You may disable cookies via your browser settings, but note this may affect the Site’s performance or limit some features.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. While we strive for high standards of security, please note no internet transmission is completely secure and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to carry out the Services you’ve requested, to comply with our legal obligations (for example – keeping records for tax or regulatory reasons), or as long as required for dispute resolution. After that, data is securely deleted or anonymised.

7. Your Rights

Depending on your location and applicable laws, you may have rights including:

Access and request a copy of the personal data we hold about you.
Correct or update inaccurate or incomplete data.
Request deletion of your personal data (subject to legal or contractual obligations).
Object to, restrict or withdraw processing of your data.
Data portability: receive your personal data in a structured, commonly used machine-readable format.
Withdraw consent where processing is based on your consent.
Lodge a complaint with a relevant data protection supervisory authority.

To exercise any of these rights, or to ask questions about our data-practices, please contact us (see Section 11).

8. International Transfers

If we transfer your personal data outside your country of residence (for example, to service providers or partners abroad), we ensure adequate safeguards are in place in accordance with applicable data-protection laws (such as standard contractual clauses or other approved mechanisms).

9. Special Considerations for Passport / Visa Services

Because our Services include passport application and visa-application processing, we must collect certain types of sensitive personal data (such as travel history, passport number, nationality). You explicitly consent to this processing by engaging our Services for these applications. We ensure that this data is handled securely and shared only with the required government or partner agencies as necessary for the application.

10. Children’s Privacy

Our Services are not intended for use by children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete that information promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or how we collect/process data. The “Last Updated” date at the top will reflect the change. We encourage you to review this page regularly. Your continued use of the Site and Services following any update means you accept the revised policy.

12. Contact Us

If you have any questions, comments or requests regarding this Privacy Policy or your personal data, you can contact us at:

Rohans Holidays

📍 Address: Nandanvan Shopping Center, Opp Ganjamal Stand, Tilak Path, Nashik, Maharashtra – 422001.
📧 Email: info@rohansholidays.com
📞 Phone:+91 9422703613
🌐 Website: https://rohansholidays.com